FAQ
▶ Which countries are served and what are the shipping costs?
We ship to Australia and New Zealand. Shipping is complimentary within these shipping zones.
▶ How long does it take to process and deliver orders?
Orders are processed within 1-2 business days, Monday to Friday. The expected delivery time is 5-7 business days.
▶ How can I track my order?
A tracking number will be provided via email after dispatch. You can track your order using DHL or FedEx services, depending on the courier used.
▶ Can I modify or cancel my order after it is placed?
Contact our customer service for any order changes or cancellations. Weekend orders are processed the next business day.
▶ What is the return policy and which items are excluded from return?
You can return items within 30 days of the delivery date. Items must be in original condition, unworn, unused, with tags, and in original packaging. Return shipping costs are paid by the customer.
▶ How do I initiate a return or exchange?
Contact our customer service at info@zarenza.com with your order number and reason for the return. We will provide a return authorization and, if applicable, a shipping label.
▶ How long does it take for a refund to be processed?
Once we receive and inspect your return, the refund will be processed within 7 business days to your original payment method.
▶ What should I do if I receive a defective or damaged item?
Inspect your order upon delivery. If the item is damaged during transit, contact us immediately with a description and photos of the damage. We will arrange for a return, replacement, or refund based on your preference.
▶ What payment methods are accepted and how is the transaction secured?
We accept Amex, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa. Payments are secured with advanced encryption technologies and secure payment gateways.
Read more in our Payment Methods
▶ How can I choose the right size or variant of a product?
Refer to the size charts and product descriptions on our website to help choose the right size or variant.
▶ Do you offer product warranties or insurance?
Yes, we offer warranties for manufacturing defects or if an item breaks within the warranty period. Contact our customer service for more information on the warranty claim process.
▶ How can I get information about upcoming promotions or discounts?
Sign up for our newsletter or follow us on social media for updates on upcoming promotions and discounts.
▶ Can I use multiple discount codes on one order?
No, it is not possible to use multiple discount codes on one order.
▶ What are the benefits of creating a customer account?
A customer account offers benefits such as faster checkout, storing shipping addresses, and access to order history and status updates.
▶ How can I update my account information or change my password?
Log in to your account on our website and navigate to "Account Settings" to update your information or change your password.
▶ How do you protect customer privacy and personal data?
We use advanced encryption and security protocols to protect customer privacy and personal data. Our privacy policy is available on our website.